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How AI is Augmenting Litigation Support Services

Digitalisation and the use of technology has been outlined as a strategic priority for almost one-fifth of UK legal buyers in 2022. Law firms are now facing a host of potential growth opportunities, but also potential challenges. They must address the growing necessity to use technology in their processes and keep up with fast-moving competitors.

To stay ahead, firms need to diversify and expand the research tools they use. This is essential to stay ahead of competitors that are adopting tech solutions. Conducting online research today is complicated, as researchers have to verify what information is truly relevant, accurate, and available for use. The amount of information also continues to grow at such a fast rate that human teams cannot realistically keep up with demand.

Artificial intelligence (AI) is playing an increasing role in litigation strategies. AI-powered background research platforms are primed to help break down the barriers to utilising publicly available online information in legal proceedings. Such tools can augment human teams by enabling efficient analysis and use of this data. Further, they provide peace of mind that research and information gathering stays within compliance best practices.

Suggested reading: AI and automation-powered background research platforms are critical to safeguarding — find out more in our eBook How Can You Protect Your Reputation?

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Are litigation support services necessary?

Legal professionals conducting research have to trawl through more available data than ever before. Though litigation support involves a wide range of processes, the background investigation used to inform legal strategies is often the difference between winning and losing a case. Increasingly, and for good reason, these investigations are being backed by technology-powered intensive research.

AI-driven tools such as Xapien are becoming integral to these processes. The right AI can empower traditional human-led litigation support services. Clever tools equip their users with depth and clarity in their investigations. AI unleashes the disambiguation and research potential that purely manual teams simply cannot match. This frees up said teams to focus on higher-value tasks, such as developing strategic plans that are better-informed by the research that has been done.

Of course, law firms can still use risk consultancies and more traditional investigative and analysis service providers. But with Xapien in the mix, lawyers can develop a greater understanding faster and earlier on in the process. Xapien provides an initial picture that can more effectively direct costs to where a deeper dive may be needed.

Keep reading to find out the four key ways AI is transforming litigation support services through greater efficiencies in research. 

Key takeaways

  • Background investigations in support of a major litigation can uncover material that makes the difference between winning and losing a case. 

  • Uncovering this data is fast becoming unmanageable for human-only teams. 


  • AI research tools are crucial to making litigation support teams efficient and effective.

1. The ability to cover more individuals and corporations 

Partners and associates constantly face constraints on time and cost when deciding how to assign research tasks. These decision-makers must carefully consider how best to allocate or prioritise expensive resources and time. Trade-offs are usually made.

​AI platforms break through these constraints. A research tool can identify and report on all publicly available data. But the real challenge is in presenting only the information that’s relevant to your subject. Research would traditionally involve tools that identify, and to some extent read, data. But researchers would then have to spend additional hours sorting through this data to filter out what’s relevant, analyse the information, then report the insights. Xapien performs this entire process as a human analyst would, but with greater depth and within just a few minutes. 

Law firms are thus enabled to diversify focus without sacrificing detail or depth. Such systems remove the negative consequences of going in the wrong direction at the early stages. The result: a considerable boost in the efficiency of workflows and the research that informs them.


Downstream decision-making can thus happen faster and with more confidence. Law firms using these cutting-edge tools stay ahead of the competition, open up more opportunities, and increase their working capacity.

Key takeaways

  • AI platforms such as Xapien transform the research process, allowing a more comprehensive and less resource-constrained approach.


  • The operational and competitive advantages opened up can transform the outcomes of the case or litigation.


2. Uncover critical connections and associations

The research elements of litigation support can cover asset tracing, evidence gathering, witness research, fact-checking and more. But no matter the objective, they all involve delving into specific individuals — or corporations — and their associates. The more people and companies researchers can look into, the more likely they are to uncover information that is relevant and impactful to their proceedings.

Associations, connections, and relationships sometimes only become apparent after multiple individuals and entities have been analysed. Yet time is limited, not only due to capacity of costs and other resources, but also by hard deadlines on any given case. These constraints make it unrealistic to be able to look into and examine every possible connection with traditional methods. This is especially true when we remember that this is not just about “surface level” research; this is a quest for actionable information.

Key takeaways

  • Litigation support research is a matter of matching resources and capacity with an often overwhelming amount of information.

  • An AI-driven tool such as Xapien removes constraints in this area.


3. Compliance assured 

Compliance is a high-stakes matter for law firms, and is a priority in today’s sensitive environment. Though online research is crucial to fully understanding a subject, legal teams have to fight the urge to do so by infringing on privacy. Balancing these two motivations can be tricky at times. Specifically, how do you balance the need to comprehensively analyse online data without running the risk of crossing legal and privacy boundaries? 

An AI platform set up to process online data has the automatic benefit of working only with data which is  available for public use. The right platform will have in-built regulation capabilities that stop it from infringing privacy laws. 

Guaranteed compliance can lead to significant future savings by preventing potential lawsuits stemming from inappropriate, or even illegal, investigations done to support litigations.

Key takeaways

  • Compliance, privacy, and data protection can be tricky when it comes to research tasks allocated to litigation support professionals.


  • Xapien comes with inbuilt safeguards that remove the risks of any over-zealous analyst crossing boundaries.

4. More efficient workflows

Law firms must consider ways to optimise their processes and not fall behind their competitors. They need to be able to take quick, decisive action. A comprehensive AI platform like Xapien unlocks the potential to inform and develop legal strategies at a greater rate of both detail and speed.

Xapien is designed to perform in-depth research, analyse data, and present information that enables lawyers to draw relevant and actionable insights. This entire process is performed within minutes, leaving traditionally time-intensive research, analysis, and reporting to its advanced AI capabilities, and not to highly-skilled lawyers.

The output that Xapien produces comes in the form of an easy-to-digest, categorised, and segmented report. Researchers can quickly communicate these insights across departments or lawyers by sharing a report link with them, even if they do not have an account. These reports can also be downloaded as PDF files that can be distributed, as well as used to create an audit trail of the process. 

This means that everyone will be getting the same information. There is no risk of misunderstandings or clashing interpretations resulting from irregular reporting. Even senior lawyers with few technical skills can perform advanced investigations in a matter of minutes.

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Lawyers and other employees will be better-informed and thus better equipped to deal with legal proceedings. Highly-skilled lawyers’ time previously spent on this kind of work is eliminated. Team members can redirect their efforts to higher-value tasks: decision-making and legal strategies, to name a few. 

Efficiency also comes from using a single, comprehensive tool. In the effort to take up more technology, there is a risk of ending up with too many tools in your workflows. This kind of fragmented workflow approach can lead to oversaturation and losses. Researchers often spend more time consolidating information provided by different platforms than doing anything useful with that information. 

Firms must instead look to only using technology that demonstrates great ROI by effectively serving as an all-in-one tool. Xapien does all of the functions outlined above and goes one step further by guaranteeing that they are performed at greater efficiency than any other single tool or platform.


Key takeaways

  • AI-driven tools are only efficient if they deliver information that is actionable and easily understood. Otherwise, more time is lost in trying to consolidate and understand the information given, rather than in making decisions or taking action.

  • Xapien, as a full-spectrum platform, handles the entire research and reporting pipeline. This eliminates the hours spent searching across and analysing information from multiple tools.

Xapien grants you control over your decisions 

Partners and associates working on complex cases require extensive litigation support. An important part of this is research to develop insights and an in-depth understanding of relevant individuals and corporations. However, this in-depth analysis in today’s environment involves finding and sorting through vast amounts of information. This process has become impossible for human teams to carry out without the implementation of advanced AI.

Xapien is a comprehensive AI-powered platform that can handle these tasks with ease. Its speed and ability to analyse relevant information enables lawyers to diversify the research that informs their litigation support from the get-go. You don't have to pick a few specific targets to investigate in depth. Xapien can go both broad and deep, quickly.

Xapien thus unlocks efficiency gains for lawyers, but does so while ensuring total security around compliance. As a comprehensive platform, Xapien ensures uniformity across the research-analysis-reporting-sharing workflow.

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Xapien can:


  • Identify and uncover case-winning details and connections whilst saving on resources, allowing you to search more subjects, deeper, and faster. 

  • Create easy-to-run, digestible, shareable reports that transform workflows. Lawyers across practices can understand and trust the results bringing clarity and consistency to decision-making. 

  • Enable more effective ways of working to see better results and workflows across your law firm. 

To see greater efficiency and inform better litigation support for your law firm today, book a demo to see Xapien’s powerful tools in action.

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